Month: January 2010 (Page 3 of 5)

2 general rules

thanks to a 2-day training and a feedback “roundtable”, i’ve been thinking a lot about the nature of my current job, and in vocations where you deal with people in general. i think i narrowed it down to 2 basic principles. these have been adapted from youth ministry, believe it or not, but i have yet to find a service position where they’re not true.

1. repeat yourself at least 3 times if you want them to think you mean it.

2. they have to know you care.

i’m trying to decide if there’s really anything else out there that could make you more successful, but i haven’t come up with anything. seriously. give clear communication and a lot of it, and help people realize that you do it because you care: this has greater impact than checking a box off a to-do list.

i sat through 16 hours of training (albeit helpful) but those hours could be narrowed down to the 2 rules.

did i miss anything?

they them their

i suppose i can blame the books i’ve been reading. i’ve been doing a lot of reading, even more so than usual it seems – i’ll get a couple of books in between book club monthly reads. i’ve done several with story lines surrounding not just nazi germany but post WWs. i highly recommend The Invisible Wall by Harry Bernstein, which probably laid the foundation for the thoughts that emerged tonight as i continued with A Tree Grows in Brooklyn.

the invisible wall as a love story between a christian boy and a jewish girl that was quite forbidden. quite literally, one side of the street was jewish and the other side christian. throughout the entire book you see the seperation the groups maintained and the many mechanisms they employeed to keep it that way.

a tree grows in brooklyn is a story of a young family growing up in poverty in (you guessed it) brooklyn. tonight there was a story of the 7-year-old girl going to the doctor, sans mother because she was working a janitor job, and the distaste of a doctor and nurse talking of her dirtiness and disgust while not understanding that she could hear them. in the dialogue of medical personnel, over and over it was “they” or “them”. “can’t they at least wash?” he says.

wow, 3 paragraphs, and i’m not even close to getting to the point. but at least you got 2 free book summaries and recommendations.

how many people, or even groups of people, have been hurt by the words they, them or their? and what makes them they? why aren’t they we? the 2 sides of the street shared a street. how was it not “our street”? the nurse grew up in the same neighborhood as the dirty girl. how was that not “our children”?

it seems these words antagonize differences. go to any sporting event involving kids or teenagers and you hear how the other team, they [started practices before it was allowed] [use kids of illegal age] [brought the referees on their bus]. we’re brutal in the way we yell and discuss the actions of one of the players, yet somewhere on the other bleachers sits his mother. to her, he’s not “they”. he’s “we”.

for a while at work i noticed a lot of “they” language being used. they, the decision makers, don’t care. they, the ones doing a different type of work than me, got better hours. i can attest that life at work wasn’t as good. but once we start thinking in terms of we, things get a little better. we are hoping things turn around. we are looking for ways to make it better.

i was watching oprah one day when she was interviewing women around the world, and because it was a hot topic then, oprah asked a quesiton about universal health care to each woman in each area (all of the countries had universal health care). one woman was a doctor and made an interesting statement, no matter of your politic – she said, “it’s not an industry to us to take care of our sick.” the industry part is another post. but “our sick”? when’s the last time that our country acknowledged those who were ill or needed medical attention as our own and not as a they, those with health problems, those that need to find ways to get care they need?

there are lots of theys in my life, i’m sure. i remember, when i served as a youth director, it was quite clear. i’ve never had a natural gravitation toward teenagers. i wasn’t one of those youth directors who just had a great teenager-connection device. i’d go to cluster with other youth directors and hear stories and generally be annoyed with kids. but my kids? no way. sure they did things at time that would keep me up at night, but because they were “mine” there was a little more grace to be given, a little more effort to be made to make things better. somehow, when at cluster events, i felt like mine were different, they were better.

i just wonder, what it would be like if i found ways to make all my they’s into we’s? (and how exactly does one use proper puctuation to pluralize plural pronouns?! without apostrophes, it’s “wes”.) i wonder how i might treat people differently if they were (see! there i go!) part of my we. i mean, we all have a common we. we’re just people, trying to make it. we all want the best of things and are doing what we know as best to try to make that happen. we were all made in the image of a God who loves us all. God loves that they just as much as he loves this we. so maybe we should too.

you’re a good man, charlie brown

i promise, last day of husband bragging for at least a week. but it’s a great story, way beyond the fact that i’m married to a pretty nifty guy.

several weeks ago, while the gals got together for cookie exchange, jj was in charge of picking up the wings from bw’s for guys + babies night. as he was leaving, he noticed a car going a bit too fast, and then it slammed into a parked SUV. the car took off as if nothing happened. so jj started following him, flashing his lights and honking his horn. the hit-and-runner went faster.

there was apparently a bit of a chase (which was nothing less than thrilling to jj, i’m sure) and he got the license plate. the guy went into walmart’s parking lot and jj lost him (once again – walmart, the root of the perils of evil!). so jj called the sherriff to make a report, and even went the extra step to going into bw’s to tell the manager and give the license plate to the owner.

so today jj got a call from the owner of the SUV. apparently it all went to court and jj’s legwork contributed greatly to the case. the kicker is, the owner wanted to send jj a gift card to bw3s.

i’m just impressed upon impressed, by both the actions of my husband and the owner of the SUV. now, this isn’t anti-typical of jj. he’s a guy who believes in rules and fairness… he’s also the guy who will get far enough over in traffic so that when merging people can’t come flying from behind and merge at the last minute. it drives me crazy. in the past i just haven’t seen the sense in playing caped crusader with traffic rules.

but this time as jj patroled the streets, mandating fairness among all drivers, it mattered to someone. it mattered so much that it was reciprocated into bw bucks.

a friend called to announce a resolution yesterday; i said that if she was successful i’d be exceptionally jealous. she wants to pay better attention to the things that matter to people. i think it’s an admirable attempt, one that benefits personal character along with other people’s happiness. i mean, really – what strengthens a relationship better than showing that you notice – or even more so, that you care.

it could be noticing your car just got slammed into, or that you’ve lost a few pounds, but i think the small things DO matter to people, so i’d love to find ways to a) notice them and b) acknowledge them.

it reminds me of the EBB quote i have at the bottom of my email:
Earth’s crammed with heaven,
And every common bush afire with God,
But only he who sees takes off his shoes-
The rest sit round it and pluck blackberries.
-Elizabeth Barrett Browning

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